Privacy policy
PRIVACY POLICY
My Health Essence · Last updated: March, 2026
1. Introduction
My Health Essence (ABN 19 626 414 226) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights in relation to it.
2. Information we collect
We may collect the following types of personal information:
• Name and contact details (phone, email, address)
• Shipping and billing information
• Payment transaction details
• Email address and marketing preferences
• Communications you send to us
• Device and browsing data (pages visited, time on site, browser type) when you use our website
We collect information directly from you when you place an order, create an account, contact us, or sign up to our mailing list. Some information is collected automatically via cookies and analytics tools (see Section 8).
3. How we use your information
Your information is used to:
• Process orders and deliver products
• Communicate with you about your purchase
• Provide customer support
• Send marketing communications where you have given consent
• Improve our website and customer experience
• Meet legal and regulatory obligations
4. Disclosure of information
We may share your personal information with the following third parties where necessary to operate our business:
• Payment processors — Shopify Payments, PayPal
• Fulfilment and courier services — Australia Post
• Email marketing platforms — Shopify Email
• Website analytics — Google Analytics (GA4)
We do not sell your personal information to third parties. We may also disclose information where required by law or a regulatory authority.
5. Overseas disclosure
Some of our service providers are located overseas, including in the United States (Shopify Inc., Google LLC). We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles. By using our website, you consent to your information being handled in this way.
6. Cookies & tracking
We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device.
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website. Our use of Google Analytics means that anonymised data about your visit may be collected and processed by Google in accordance with their privacy policy.
7. Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our store is hosted on Shopify, which maintains industry-standard security including SSL encryption. Payment information is processed securely and we do not store full card details on our systems.
8. Marketing communications
We will only send you marketing emails where you have opted in to receive them. You may opt out of marketing communications at any time by clicking "unsubscribe" in any email we send, or by contacting us at hello@myhealthessence.com.au. Unsubscribing from marketing does not affect transactional emails related to your orders.
9. Access & correction
Under the Privacy Act 1988, you have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us at hello@myhealthessence.com.au. We will respond within 30 days. If we are unable to fulfil your request, we will provide written reasons for our decision.
10. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance at hello@myhealthessence.com.au and we will work to resolve it promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
11. Contact us
My Health Essence
Email: hello@myhealthessence.com.au
We may update this policy from time to time. The current version will always be available on our website. Please check back periodically for any changes.