Shipping policy

SHIPPING POLICY

Order Processing

Orders are generally processed and dispatched within 2 business days, excluding weekends and public holidays.

During peak periods, processing times may vary.

Shipping Locations

We currently ship within Australia and overseas as the business expands.
If international shipping is required, additional terms may apply including customs duties and taxes.

Delivery Timeframes

Delivery times are estimates only and depend on:

• Your location
• Courier service availability / post office
• External factors outside our control

We are not responsible for delays caused by courier networks, weather events, or customs clearance.

Authority to Leave

If you select authority to leave, delivery is at your own risk.
My Health Essence is not responsible for lost or stolen parcels once delivery has been confirmed.

Incorrect Address

Please ensure shipping details are correct at checkout.
We are not responsible for delays or losses caused by incorrect address details supplied by the customer.

Lost or Missing Parcels

If your parcel appears lost in transit, contact us and we will assist you in lodging an enquiry with the courier. Resolution timeframes depend on the courier’s investigation process.