Terms of service

TERMS & CONDITIONS

1. Introduction

Welcome to My Health Essence. By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. Product Information & Intended Use

2.1 Our products are listed medicines on the Australian Register of Therapeutic Goods (ARTG) and are formulated to support general health and wellbeing.
2.2 Our products are not intended to diagnose, treat, cure, or prevent any disease.
2.3 Product information is provided for educational purposes only and should not be considered medical advice.
2.4 Always consult a qualified healthcare professional before using this product, particularly if you are pregnant, breastfeeding, taking medication, or have a medical condition.

3. Orders & Payment

3.1 All orders are subject to availability and acceptance.
3.2 Prices are displayed in Australian dollars (AUD) and include GST unless stated otherwise.
3.3 Payment is required at the time of purchase via secure payment providers.

4. Shipping & Delivery

4.1 Orders are generally dispatched within 2 business days.
4.2 Delivery times are estimates only and may vary.
4.3 We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.
4.4 Risk in the goods passes to you upon delivery.

5. Returns & Refunds

5.1 Due to the nature of ingestible products, we do not accept returns for opened or used items.
5.2 If your product arrives damaged or incorrect, contact us within 7 days of receipt.
5.3 Refunds or replacements will be processed in accordance with Australian Consumer Law.

6. Limitation of Liability

6.1 To the maximum extent permitted by law, My Health Essence is not liable for indirect or consequential loss arising from the use or misuse of our products.
6.2 Our total liability is limited to the purchase price of the product supplied.

7. Intellectual Property

All website content, product descriptions, images, branding, and materials are the intellectual property of My Health Essence and may not be used without written permission.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy.

9. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

10. Changes to Terms

We reserve the right to update these Terms at any time. The most current version will be published on our website.